Jillivo Privacy Policy – Your Data, Protected

01 Who We Are

Jillivo is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "jillivo", "we", "us", or "our", it means the jillivo platform and the team responsible for operating it. Jillivo acts as the data controller for all personal data collected through the platform, meaning we determine the purposes and means of processing your personal data.

If you have any questions about how jillivo handles your personal data, or if you wish to exercise any of your data rights, you can contact us at any time via live chat on the jillivo platform or by email at [email protected]. Our support team is available 24/7 and will respond to privacy-related enquiries as a priority.

02 Data We Collect

Jillivo collects personal data from you in several ways — directly when you register or use the platform, automatically when you browse the site, and from third parties such as payment processors and identity verification services. The types of data we collect include:

Jillivo only collects data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes.

03 How We Use Your Data

Jillivo uses your personal data for the following purposes:

• Account Management: To create and manage your jill ivo account, verify your identity, and provide you with access to all platform features.
• Payment Processing: To process your deposits and withdrawals securely via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when you need it.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, age verification requirements, and other applicable legal obligations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the jillivo platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Platform Improvement: To analyse how players use jillivo and improve the platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jillivo — but only if you have opted in to receive them.

04 Legal Basis for Processing

Jillivo processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide you with the jillivo service you signed up for, including account management, payments, and gameplay.
• Legal Obligation: Jillivo is required by law to collect and retain certain data for AML compliance, age verification, and regulatory reporting purposes.
• Legitimate Interests: Jillivo has a legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided these interests do not override your fundamental privacy rights.
• Consent: For marketing communications and non-essential cookies, jillivo relies on your explicit consent. You can withdraw this consent at any time.

05 Data Sharing

Jillivo does not sell your personal data to third parties. However, we do share your data with carefully selected third-party service providers who help us operate the jillivo platform. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

The categories of third parties with whom jillivo may share your data include:

• Payment Processors: bKash, Nagad, Rocket, and banking partners who process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services that help jillivo verify your identity and age in compliance with legal requirements.
• Game Providers: Software providers whose games are available on the jillivo platform may receive limited technical data necessary to deliver their games.
• Analytics Providers: Services that help jillivo understand how the platform is used, so we can improve it. These providers receive anonymised or aggregated data wherever possible.
• Regulatory Authorities: Jillivo may be required by law to share your data with government agencies, law enforcement, or regulatory bodies. We will only do so when legally obligated.
• Fraud Prevention Services: Third-party services that help jillivo detect and prevent fraudulent activity on the platform.

06 Data Retention

Jillivo retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods we apply are:

• Account Data: Retained for the duration of your account and for 5 years after account closure, in line with AML regulatory requirements.
• Transaction Records: Retained for 7 years after the transaction date for financial compliance purposes.
• Identity Verification Documents: Retained for 5 years after account closure or as required by applicable law.
• Support Communications: Retained for 3 years after the last interaction, to help resolve any future disputes.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.
• Technical and Usage Data: Retained for up to 2 years for platform improvement and security purposes.

When your data is no longer required, jillivo will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, jillivo will delete what it legally can and restrict processing of the remainder to the minimum necessary for compliance purposes.

07 Your Rights

As a jillivo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data jillivo holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any of your personal data held by jillivo is inaccurate or incomplete, you have the right to have it corrected. You can update most of your account details directly in your jillivo account settings.
• Right to Erasure: You have the right to request deletion of your personal data where jillivo no longer has a legal basis to retain it. Note that some data must be retained for legal compliance reasons even after account closure.
• Right to Restrict Processing: You can ask jillivo to restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to Object: You have the right to object to jillivo processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where jillivo processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

08 Cookies

Jillivo uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help jillivo remember your preferences, keep you logged in, and understand how players use the platform so we can make it better.

The types of cookies jillivo uses are:

• Essential Cookies: These are necessary for the jillivo platform to function. They enable core features like login sessions and security. You cannot opt out of essential cookies without affecting platform functionality.
• Performance Cookies: These collect anonymised data about how players use jillivo — which pages are visited most, where players spend the most time, and so on. This data helps us improve the platform.
• Functional Cookies: These remember your preferences, such as your language settings and display preferences, so you don't have to set them every time you visit.
• Marketing Cookies: These are only used if you have opted in to marketing communications. They help jillivo understand which promotions are most relevant to you.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect your ability to use certain features of the jillivo platform.

09 Children's Privacy

Jillivo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If jillivo discovers that a player under 18 has registered an account, we will immediately close the account, delete the associated personal data, and void any transactions made through that account.

If you are a parent or guardian and believe that a person under 18 has registered on jillivo using your details or their own, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.

10 Security Measures

Jillivo takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the jillivo platform.
• Secure, access-controlled servers with regular security audits and penetration testing.
• Two-factor authentication (2FA) available for all jillivo player accounts.
• Strict internal access controls — only authorised jillivo staff can access personal data, and only when necessary for their job function.
• Regular staff training on data protection and security best practices.
• Incident response procedures to detect, report, and address any data security breaches promptly.

While jillivo takes every reasonable precaution to protect your data, no online platform can guarantee 100% security. If you suspect that your jillivo account has been compromised, contact our support team immediately and change your password.

11 Changes to This Policy

Jillivo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your data, jillivo will notify registered players via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how jillivo protects your data. Your continued use of the jillivo platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jillivo handles your personal data, please get in touch with us. Our support team is available 24/7 and treats all privacy-related enquiries as a priority.

• Email: [email protected]
• Live Chat: Available on the jillivo platform 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions about your account and data

For questions about responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. For the full terms governing your use of jillivo, see our Terms and Conditions.